RETURN policy

If you are not satisfied with your purchase and want to initiate return process, we kindly ask the customers to repackaged the item to its original condition.  (Pieces shouldn’t be placed randomly inside the box.)

Product Arrives Damaged

When a product is being delivered, you should inspect all items in your shipment before signing for the delivery. Upon inspection, if you notice something faulty or missing but the item is still usable, please keep the item and contact Customer Care via the CONTACT US form on this page to arrange for a replacement part or to schedule a repair. If the item is unusable, you should refuse the delivery. Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required. If you receive your order damaged or defective, please contact to seller immediately and provide pictures of the damaged parts. All parts are available for replacement pieces. However, if you still want to return the product you still have to provide for pictures. This step is compulsory since we have to compare your defected piece with the one, we received.

You Changed Your Mind

If your order has not yet shipped, please contact Customer Care via the CONTACT US form on this page to determine if your order can be canceled. If the product has been packed and prepared for delivery, a restocking fee will generally apply. If an order has shipped, merchandise may be returned for a full refund within 14 days of receipt of merchandise provided all original packaging has been retained. This full refund does not include shipping charges: when a customer has changed their mind and chooses to return their merchandise, they are responsible for all shipping charges to and from our distribution center.

Furniture and home decor

We have a 14-day return policy. Returns will be taken if the merchandise is returned in the same condition as you received it.

A restocking fee may apply, starting at 10% of the purchase price for any item returned out of the factory-sealed packaging. All items will be inspected upon return. The company reserves the right to charge higher restocking fees based on the condition of the returned product. Any restocking charge will be taken out of any refund due.

If the product requires delivery back to one of our locations, the customer is responsible for the return delivery charges. We cannot accept any returns or exchanges after 14 days of receipt of merchandise.

If paid by check or cash in store, a refund check will be mailed to you within 21 days. Payment by bank card can be processed immediately upon the product being returned.

You Would Like to Return/Exchange Your Item to a Store

If you would like to return or exchange your product to one of our Casamudo Furniture stores, the best way to expedite the process is to contact Customer Care via contact info.